Our consulting services include customer experience strategy, design thinking, and corporate training workshops. We work in a variety of industries, such as high-tech, telecommunications, healthcare, and the public sector. As design thinkers, our mission is to challenge the status quo and create innovative solutions that ultimately make people's lives better.
Working with B2C clients to increase customer loyalty and retention by understanding the customer journey, in order to find the biggest pain points and areas of opportunity.
Helping organizations solve complex process problems, company culture, and more through human-centered design and research.
Design methods and tools:
Each project uses a mix of the following research and design methods tailored to your goals, timeline, and budget.
+ In-depth Interviews
+ Diary Studies
+ Participatory Workshops
+ User Personas
+ Customer Journey Maps
+ Ecosystem Maps
+ Service Blueprints
+ Feature Roadmaps
+ Communication Design
+ Insight Reports
+ User Guides
We deliver an approach that is:
We are focused on creating delightful experiences by understanding user needs, motivations, and behaviours. We put the user at the centre of our work.
We believe in results, concrete next steps, and planning for the future.
Every solution we deliver is beautiful. Whether its a report or customer journey map we believe it should tell a story and look good while doing it.
Our process is collaborative. We work with you to involve the right people from the beginning.
We take our egos out of the work we do and believe the best solutions are tested, improved, and tested again.
We don't deliver:
Just how it looks
Our solutions are holistic and look at end-to-end experiences. We're not in the business of putting lipstick on a pig.
A snooze fest
Working with us should be fun and easy. There will be no snooze worthy reports that collect virtual dust on your computer.
A behind the curtain reveal
We work with you every step of the way so that the solution can evolve and live on after we're done.
We want to work with you!
Get in touch and we'll send you the Outwitly Playbook that outlines our process and what it's like to work with us. We are happy to set up a free 30 minute discovery call to brainstorm ideas for your specific needs.