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How to Use AI For UX Research Now and in the Future

More and more tools are claiming to use AI for UX research. What does that mean for us UX researchers? Let’s explore this question as we go over the key benefits, limitations and uses of AI tools in UX research, and how to safeguard our careers as technology advances.

Managing Expectations: The Key to Great Customer Experience

Great customer experience (CX) is only possible when a customer’s expectations are met or exceeded. In a world of rapidly advancing technology, those expectations can be high, and products and services can easily fall short. Thankfully, there are ways to bridge this gap. Read on to learn more about expectation gaps and get how-to steps for improving your CX through expectation management.

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A group of UX and service designers laugh and brainstorm their creative ideas while sitting in a circle on armchairs and beanbag chairs.

September 29, 2023

Unblocking Creativity in UX and Service Design

Any practitioner who works in UX, UI or service design has drawn a blank at some point in their career. Feeling creatively blocked is completely normal, but it can still cause a lot of stress, especially when deadlines are looming. Read along as we discuss the 4 most common cases where UXers and designers get stuck, how to get unstuck and how to get into a creative “flow” state.

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A young woman smiles as she sits at a desk with a laptop and notepad as she works on her UX portfolio.

September 07, 2023

Upgrading your UX or Service Design Portfolio

Your design portfolio should do much more than list your accomplishments: it should show off your growing skillset as your career develops. Check out our tips for building amazing portfolios at every stage of your career in UX, service design or design research.

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An Agile facilitator giving her teammate a high-five as she leads a sprint restrospective for a smiling UX design team.

August 15, 2023

Sprint Retrospectives for UX and Service Design, Part 2: Agile Facilitation

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

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A group of service designers use a clear whiteboard and sticky notes to host a sprint retrospective.

August 02, 2023

Sprint Retrospectives for UX and Service Design, Part 1: Introduction and Methods

At Outwitly, we know the value of reflection and solution-driven thinking when it comes to team projects. That’s why we’re dedicating two posts to sprint retrospectives! In Part 1, learn about our favourite retrospective methods and how these essential meetings differ from your standard post-mortem.

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A service designer holding a workshop and building rapport with a government project team. They're sitting at a table, smiling and laughing.

July 21, 2023

Digital Service Design in Government 201: 10 Tips for Success in the Public Sector

In Part Two of our series on digital service design in government, we’re laying down our 10 best tips for leading successful service design projects in the public sector. Guiding your government team toward innovation is possible through great communication, problem-solving and priority sorting. Read on for our practical pointers.

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A group of government service and ux designers gather around a table to brainstorm. They are dressed in bright colours and look very happy.

July 06, 2023

Digital Service Design in Government 101: Myth-Busting and Resources

In the first of our series on Digital Service Design in Government, we bust three common myths around design projects in government and provide you with a resource library.

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A member of a customer support team works to improve their organization's CX (customer experience.) This photo shows a woman in an orange shirt on the phone, answering a customer support call.

June 23, 2023

7 Steps to Better Customer Experience (CX)

This post details how you can improve your customer experience (CX) in 7 easy-to-follow steps.

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Girl in green top works on her UX portfolio sitting at a desk on her laptop

June 07, 2023

How to Build a Stand-Out UX Design Portfolio

This post will walk you through how to build a UX design portfolio, what kind of content to include, real-life examples to draw inspiration from, and our best tips.

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A UX and Service Design Team gathers. A group of women wearing bright colours sit around a table with a coffee cup and papers. They are deep in conversation.

May 26, 2023

8 Key Elements of Effective UX and Service Design Teams

Written by Kristin Swan, Outwitly’s Director of Strategic Design, this post covers the importance of clarity, communication, and collaboration in UX and service design teams, and the five cultural components teams need to thrive.

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Successful team of UX and service designers wearing bright coloured shirts touch hands in the centre of a circle promoting fun, collaboration, and excitement on their team.

May 04, 2023

The Secret Sauce Behind Great UX and Service Design Teams

This post is a collaborative effort from Outwitly’s Design Team! We dive into what makes a great UX and service design team. Successful design teams require many elements– from individual skills and expertise to team dynamics and communication. Read on for key takeaways and top tips for success.

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Girl in a yellow shirt with glasses on her shirt holds open a book. She is a UX design student about to graduate and is studying in a library.

April 05, 2023

How to Get Started in UX and Service Design out of School

Our best tips for transitioning your post-grad academic skills to a career in UX & service design. Learn how to bridge the gap and kickstart your career!

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