Unconventional insights, tools and resources to fuel your craft and leadership — built by fellow UX practitioners with hard-earned experience in changemaking and digital transformation.
At Outwitly, we know the value of reflection and solution-driven thinking when it comes to team projects. That’s why we’re dedicating two posts to sprint retrospectives! In Part 1, learn about our favourite retrospective methods and how these essential meetings differ from your standard post-mortem.
In Part Two of our series on digital service design in government, we’re laying down our 10 best tips for leading successful service design projects in the public sector. Guiding your government team toward innovation is possible through great communication, problem-solving and priority sorting. Read on for our practical pointers.
In the first of our series on Digital Service Design in Government, we bust three common myths around design projects in government and provide you with a resource library.
This post details how you can improve your customer experience (CX) in 7 easy-to-follow steps.
Written by Kristin Swan, Outwitly’s Director of Strategic Design, this post covers the importance of clarity, communication, and collaboration in UX and service design teams, and the five cultural components teams need to thrive.
This post is a collaborative effort from Outwitly’s Design Team! We dive into what makes a great UX and service design team. Successful design teams require many elements– from individual skills and expertise to team dynamics and communication. Read on for key takeaways and top tips for success.
Our best tips for transitioning your post-grad academic skills to a career in UX & service design. Learn how to bridge the gap and kickstart your career!
This post looks at exactly how to conduct desk research in a UX or service design research project. We’re covering the desk research planning process as well as conducting analyses like literature review and trend analysis, comparative analysis in UX, and SWOT analysis.
Today’s post digs into how to use “desk research” in UX and service design. We answer questions like when should you use it and how does it fit into the design process. We cover internal vs. external desk research and break down examples of each, like document review, literature review, and jurisdictional scans.
Struggling to convince stakeholders of the value of human-centered design (HCD), service design, and design research? This post will teach you the importance of stakeholder management, how to overcome research resisters, and responding to common objections to doing research.
This post provides easy-to-understand explanations and examples of UX/UI design, HCD, design/UX research, service design, and product design. Plus, see how Outwitly can help your organization through our service offerings!
We know that a design research project is only as successful as the foundation it’s built upon! We like to have a phase at the beginning of any project called Project Initiation. This phase is crucial for setting your project up for success! To help set your next design research project up for success, we’re covering nine core project management principles, two key activities to conduct in the initiation phase, and our favourite tools and tech for project management.