Resources

Outsmart the Ordinary in UX & Service Design

Unconventional insights, tools and resources to fuel your craft and leadership — built by fellow UX practitioners with hard-earned experience in changemaking and digital transformation.

Sprint Retrospectives for UX and Service Design, Part 2: Agile Facilitation

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

Sprint Retrospectives for UX and Service Design, Part 1: Introduction and Methods

At Outwitly, we know the value of reflection and solution-driven thinking when it comes to team projects. That’s why we’re dedicating two posts to sprint retrospectives! In Part 1, learn about our favourite retrospective methods and how these essential meetings differ from your standard post-mortem.

Digital Service Design in Government 201: 10 Tips for Success in the Public Sector

In Part Two of our series on digital service design in government, we’re laying down our 10 best tips for leading successful service design projects in the public sector. Guiding your government team toward innovation is possible through great communication, problem-solving and priority sorting. Read on for our practical pointers.

Digital Service Design in Government 101: Myth-Busting and Resources

In the first of our series on Digital Service Design in Government, we bust three common myths around design projects in government and provide you with a resource library.

7 Steps to Better Customer Experience (CX)

This post details how you can improve your customer experience (CX) in 7 easy-to-follow steps.

How to Build a Stand-Out UX Design Portfolio

This post will walk you through how to build a UX design portfolio, what kind of content to include, real-life examples to draw inspiration from, and our best tips.

8 Key Elements of Effective UX and Service Design Teams

Written by Kristin Swan, Outwitly’s Director of Strategic Design, this post covers the importance of clarity, communication, and collaboration in UX and service design teams, and the five cultural components teams need to thrive.

The Secret Sauce Behind Great UX and Service Design Teams

This post is a collaborative effort from Outwitly’s Design Team! We dive into what makes a great UX and service design team. Successful design teams require many elements– from individual skills and expertise to team dynamics and communication. Read on for key takeaways and top tips for success.

How to Get Started in UX and Service Design out of School

Our best tips for transitioning your post-grad academic skills to a career in UX & service design. Learn how to bridge the gap and kickstart your career!

How to Become a Contractor in UX and Service Design

Everything you need to know about the transition from being a full-time employee to contracting and freelancing as a UX designer, researcher or service designer.

Inspirational Women in Tech and Design

Happy International Women’s Day, 2023! This post introduces you to eight influential women in the tech and design world you’re sure to be inspired by. Plus, explore our list of 30+ books, blogs, and communities for women in tech.

The Top UX Design and HCD Conferences of 2023

Check out our list of top-ranked conferences for UX design and research and HCD in 2023! There’s sure to be an event for every design practitioner out there.

Design Research Mastery: How to Lead Research That Builds Buy-In and Great Products

A Guide to High-Value Research

(From Our CEO)

Dive into our very own Sara Fortier’s book — a practical guide to design research, packed with real stories, tools, and strategies to turn data and insights into meaningful business impact.

Available for shipment in the UK & EU — pre-orders are live for US and Canada!
Explore the book's official website to learn more about what's inside.
Upcoming Events

Connect, Learn and Evolve Your UX Practice — With Outwitly Events

Join us for hands-on workshops, thought-provoking talks, and networking events that strengthen our UX community and push human-centered design forward.

OCT
31

Systems-Based Design Directorship: A Blueprint for Leaders in UX

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

NOV
22

Systems-Based Design Directorship: A Blueprint for Leaders in UX

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

OCT
18

Systems-Based Design Directorship: A Blueprint for Leaders in UX

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

The Design Leadership Digest

Get insights from seasoned design leaders and real, usable strategies for building resilient UX teams, sharpening your influence and leading with clarity.

The Weekly Wit

UX and HCD tips, resources, and job leads for practitioners, all in one place — to help you hone your skills, stay current and move forward in your design career.