Latest Post

Why you need to adopt design thinking’s “beginner’s mindset”

This post dives into what it means to have a beginner’s mindset, how to get experts like stakeholders comfortable with adopting a beginner’s mindset, and our favourite activities for inspiring this kind of thinking!

How to use desk research in UX and service design?

Today’s post digs into how to use “desk research” in UX and service design. We answer questions like when should you use it and how does it fit into the design process. We cover internal vs. external desk research and break down examples of each, like document review, literature review, and jurisdictional scans.

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A UX designer is drawing a new wireframe.

August 09, 2022

10 Must-Have Soft Skills for UX Designers

UX Design is an intricate discipline that requires practitioners to possess a variety of soft and hard skills in order to succeed. This post will break down the list of the top skills we think all UX designers should have in 2022! Plus, a comprehensive list of our favourite design & prototyping tools.

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June 27, 2022

How to Make Your COTS Solution Successful

Are you struggling with your COTS (commercial off-the-shelf) software solution? This post helps uncover the root cause of failing COTS solutions and contains tips for making sure your COTS solution will be as successful as possible.

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A group of four UX, HCD, and service design professionals are gathered around their desk working within Agile methodology.

June 13, 2022

How to better integrate Agile with HCD?

This post covers Agile methodology and its relationship with human-centered design. We break down the common challenges designers face with Agile and provide recommendations for better integrating Agile with UX and service design.

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May 27, 2022

How to Champion HCD and Design Research to Stakeholders

Struggling to convince stakeholders of the value of human-centered design (HCD), service design, and design research? This post will teach you the importance of stakeholder management, how to overcome research resisters, and responding to common objections to doing research.

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Woman and man sit at a table together sharing business ideas through laptops set in front of them

May 16, 2022

Why your COTS (commercial off-the-shelf) solution isn’t what you need

This post dives into why your COTS (commercial off-the-shelf) solution might seem right for you upfront, but may actually be the wrong choice in the long run. We’ll teach you about custom solutions, debunk common myths about COTS and custom solutions, break down when to use a COTS vs. a custom solution, and help to ensure your custom solution is a success.

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Hands of young contemporary office manager over laptop keypad during work over new business project by table

May 06, 2022

Your Guide to HCD, UX Design, and Related Disciplines.

This post provides easy-to-understand explanations and real-life examples of UX design, UI design, HCD, design/UX research, service design, and product design, along with how Outwitly can help your organization with each of these disciplines.

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A pair of people working together on a project. The left most person has a blue shirt and is using a leptop. The person on the right is wearing red and has some design weireframes scattered in front of them.

April 19, 2022

Website and Product Design: What’s the Difference?

Today we talk about product design and website design. We cover the differences and similarities between website design and product design and 5 examples of what a product designer or a website designer can help you with.

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April 01, 2022

UX Tips for a Successful Beta Launch and Post-Launch Support

Here are our best tips for a successful beta launch and smooth post-launch of your digital product. This post will cover MVPs and Beta Launches, why it’s important to ACTUALLY plan for the launch, and tips for your next Beta Launch and supporting users post-launch.

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March 18, 2022

Project Management for Design Research and Service Design

We know that a design research project is only as successful as the foundation it’s built upon! We like to have a phase at the beginning of any project called Project Initiation. This phase is crucial for setting your project up for success! To help set your next design research project up for success, we’re covering nine core project management principles, two key activities to conduct in the initiation phase, and our favourite tools and tech for project management.

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February 18, 2022

Q&A With CEO Sara Fortier on Outwitly Academy’s Design Research Mastery

We sat down to talk to our CEO and Founder of Outwitly, Sara Fortier, about the recent launch of Outwitly Academy. Outwitly Academy’s flagship course, Design Research Mastery, is now accepting its first cohort of registrants.

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February 04, 2022

Design Research: Methods, Practices, and Pitfalls

This post is a “roundup” of our past posts on the topic of design research. We dive into the methods, practices, and pitfalls associated with one of our all-time favourite topics. You’ll learn how to plan and prepare for discovery research, how to get the most out of your research, why you should stay away from focus groups, and a few research methods we love, like diary studies and in-depth interviews.

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