Business

7 Steps to Better Customer Experience (CX)

This post details how you can improve your customer experience (CX) in 7 easy-to-follow steps.

Inspirational Women in Tech and Design

Happy International Women’s Day, 2023! This post introduces you to eight influential women in the tech and design world you’re sure to be inspired by. Plus, explore our list of 30+ books, blogs, and communities for women in tech.

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A group of UX designers, human-centered designers, and UX researchers examine the excellent work they've been doing with Jim Collins' flywheel to digitally transform their organization.

November 04, 2022

The HCD Flywheel: Enabling Digital Transformation

In order for your organization to undergo a successful digital transformation, you need to apply a human-centered approach. The best way to do that? Using the flywheel concept to enable your transformation!

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May 27, 2022

How to Champion HCD and Design Research to Stakeholders

Struggling to convince stakeholders of the value of human-centered design (HCD), service design, and design research? This post will teach you the importance of stakeholder management, how to overcome research resisters, and responding to common objections to doing research.

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Woman and man sit at a table together sharing business ideas through laptops set in front of them

May 16, 2022

Why your COTS (commercial off-the-shelf) solution isn’t what you need

This post dives into why your COTS (commercial off-the-shelf) solution might seem right for you upfront, but may actually be the wrong choice in the long run. We’ll teach you about custom solutions, debunk common myths about COTS and custom solutions, break down when to use a COTS vs. a custom solution, and help to ensure your custom solution is a success.

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February 18, 2022

Q&A With CEO Sara Fortier on Outwitly Academy’s Design Research Mastery

We sat down to talk to our CEO and Founder of Outwitly, Sara Fortier, about the recent launch of Outwitly Academy. Outwitly Academy’s flagship course, Design Research Mastery, is now accepting its first cohort of registrants.

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August 20, 2021

HCD & UX: Five common roadblocks and how to overcome them

Have you experienced challenges in getting your ideas heard by executives, stakeholders, or across departments? We know it can be hard to persist, but the reward is worth the struggle! Learn how to overcome these challenges and champion design within your organization.

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May 28, 2021

Growing Pains of the Booming Tech Industry

We explore how tech-led companies can overcome new challenges and common growing pains in product and feature development by adopting and championing UX best practices among their teams.

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May 14, 2021

Applying the UX Maturity Scale to Business

To what extent has your business or organization adopted UX research and design? Using a UX Maturity Scale, we help you identify where your organization’s user experience currently stands, and what steps to take in order to level-up.

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April 16, 2021

How can UX Reduce Customer Churn for SaaS-based Companies?

Is your SaaS-based company finding it difficult to hold onto paying customers? We explore how businesses can reduce churn and improve their overall customer experience with UX research and design principles.

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March 19, 2021

How to De-Risk Product Launches with UX Research

Product and feature launches can be risky business without adequate research and testing ahead time. We highlight why and how Saas/tech companies should embrace UX research to build a loyal customer base and boost their ROI.

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March 05, 2021

HCD Series: Leveraging Design Strategy for Business

Identifying and solving complex business challenges can be difficult, and managers often don’t realize that their design team can help! We explore why Design Strategy is a great framework for aligning stakeholders, gaining buy-in, and tackling sticky business problems.

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January 21, 2021

Creating a Vision for UX and Product Development

Does your organization have a clear vision or set of guiding principles? We explore why your company might need North Star Principles to make strategic product/service decisions and to ensure you’re offering the best customer experiences.

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Interested in implementing any of the ideas in the blog posts in your business or team? Book a discovery call today.

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