December 1, 2023

Staff Augmentation: The Strategic & Flexible Hiring Solution for UX

A group of UX designers, UX researchers, and service designers gather  around a table to discuss the benefits of staff augmentation, also known as talent solutions or staffing solutions.

Welcome to the world of staff augmentation – a total game-changer in modern business! This blog dives into how using staff augmentation as a hiring strategy reshapes workforce management, offering unparalleled flexibility compared to traditional hiring. It isn’t just about filling gaps; staff augmentation is a strategic move, bringing in the right talent at the right moment for your project needs. It embodies efficiency, allowing businesses to scale swiftly and smartly, aligning perfectly with immediate project demands. In today’s post, we’ll be exploring this innovative approach, specifically how staff augmentation provides solutions to talent demands in the world of UX, service design, and design research. Keep reading to discover how it can make your organization (or design team!) more agile and competitive.

We’ll cover: 

  • Defining Staff Augmentation in UX, Service Design, and Beyond
  • 6 Key Advantages of Adopting Staff Augmentation as a Hiring Strategy
  • Best Practices for Implementing Staff Augmentation in Your Business 

Let’s get started.


Defining Staff Augmentation in UX, Service Design, and Beyond

At its core, staff augmentation is an outsourcing hiring model that works to strategically integrate external professionals into your existing teams.  It’s not just aligning a resume to a job description but understanding your organization’s challenges and culture to make the perfect match. Unlike traditional hiring methods, which often involve lengthy commitments and big budgets, staff augmentation offers a more agile approach. It allows businesses to quickly hire top talent with specialized skills to solve their business challenges, join them on specific projects, or support their teams during peak periods. Staff augmentation enhances their capacity to respond to market changes and project demands.

At Outwitly, our staff augmentation services reflect our expertise in UX and service design. We work with businesses and organizations to help them find talent solutions to their hiring needs – we source and retain the top talent in the market by being experts ourselves in the design domain, designers who find designers, and most importantly, by truly understanding your company’s goals and challenges. With over a decade of experience, Outwitly has developed a keen eye for discerning true talent amidst the noise of inflated resumes and false credentials.

Staffing and talent solutions in UX design, UX research, service design, and more with Outwitly Inc.


We’ve streamlined the staff augmentation process to be fast and straightforward. Our strategic approach ensures that your unique needs are met. Here’s how our tailored process works:

  1. Assess Needs: Our journey begins with understanding your organization, its goals, and the challenges you face. We uncover your needs and truly listen to the details and scope of the project. Depending on your organization’s needs and the project, we customize talent solutions to meet your business needs – whether that’s sourcing one individual or assembling a full team.
  2. Search & Vetting: With a clear understanding of your needs, we tap into our extensive network of consultants and resources. Our candidates are not just skilled; they are meticulously vetted for their expertise, particularly in UX, UI, service design, and research.
  3. Review Profiles: We present you with a curated selection of candidate profiles who are the best fit for your project’s unique challenges.
  4. Meet & Greets: You’ll have the opportunity for meet-and-greets with potential candidates. This step ensures that you’re comfortable with the consultant’s fit within your team, both in terms of skills and compatibility with your company culture.
  5. Selection & Paperwork: Once you’ve selected the right candidate, we handle all the paperwork and administrative details. Our process is designed to be as hassle-free as possible, allowing you to focus on your project.
  6. Onboarding & Support: Finally, we support you and your new team member(s) through the onboarding process. Our goal is to ensure a smooth transition and integration into your team. Outwitly provides continuous support to maximize productivity and collaboration.


Outwitly's UX and service design staff augmentation process.


This tried and tested approach means you can staff most projects within two weeks of our initial staffing call, skipping the time-consuming phases of searching and interviewing. Working with Outwitly is more than just filling a gap; it’s about adding strategic value to your design team quickly and efficiently!


6 Key Advantages of Adopting Staff Augmentation as a Hiring Strategy

In today’s fast-paced design landscape, staff augmentation stands out as a versatile, productive strategy. This approach offers employers unique benefits, making it a compelling alternative to traditional full-time employment. 

Let’s explore the key advantages of adopting staff augmentation in your workforce strategy:

  • Cost-Effective Solution: Staff augmentation is a financially savvy choice. It eliminates long-term costs like benefits, salaries, and training associated with full-time hires, optimizing your budget and resources by engaging experts only for specific project phases. 
  • Access to Specialized Skills: Occasionally, a project may require specialized skills that your current team might not possess. This model offers immediate access to a diverse talent pool, equipping your team with niche experts as needed. From UX writers to design researchers and more, we ensure that your team is equipped with the right skills at the right time. Here are some roles Outwitly can staff:
    • UX/UI Designers
    • Service Designers
    • UX Researchers
    • UX Content Strategists and/or Writers
    • Design Strategists
    • Product Designers
    • Experts in Futures and Foresight Design
  • Adaptability and Scalability: Staff augmentation excels in offering flexibility. In times of rapid growth or unexpected workload increases, it allows organizations to scale their workforce up or down in response to project demands or market changes, maintaining a lean core team while adapting to peak periods or specific project needs. In the realm of UX and service design projects, for example, where timelines can be dynamic and project scopes vary, this approach is ideal!
  • Speed in Talent Acquisition: The agility of staff augmentation is also evident in its rapid onboarding process. It speeds up talent acquisition from job posting to integration, keeping projects on track and responsive to immediate requirements. As we mentioned earlier, here at Outwitly, with our database of 5000+ practitioners, we can find you your ideal candidate within two weeks.
  • Strategic Fit for Various Scenarios: Ideal for scenarios like short-term projects, emergent needs for specialized skills, and rapid scaling of operations, staff augmentation aligns with the dynamic demands of modern design teams, offering a tailored solution for varied needs.

When comparing staff augmentation with full-time employment and traditional hiring, staff augmentation offers agility and cost management, perfect for short-term, specialized needs, especially in the UX and design space, while the latter provides long-term stability and team development. Understanding these differences is crucial for making informed staffing decisions that align with your project nature, budget, and strategic goals.


A pink graph that compares staff augmentation (aka talent solutions, staffing solutions) to traditional hiring.


In summary, staff augmentation is a strategic choice for businesses looking to stay nimble, manage costs effectively, and adapt quickly to changing market and project conditions. Embracing this approach can significantly enhance your team’s ability to respond to and capitalize on emerging opportunities in today’s ever-evolving design environment.


Best Practices for Implementing Staff Augmentation in Your Organization

Implementing staff augmentation can be a game-changer, especially when it comes to enhancing productivity and flexibility. Here are key practices to ensure the successful integration of this strategy into your operations.

  1. Integrating Augmented Staff with Existing Teams:

Seamless integration of augmented staff with your current team is essential. Introduce them to your team’s culture and processes, and consider regular team-building activities to encourage collaboration. This not only eases the transition but also fosters a unified team dynamic. For design teams, we suggest group coaching calls with both internal and contract designers! These calls provide an excellent space to collaborate, share wisdom, and have a little fun too. 

  1. Managing Augmented Staff for Optimal Productivity:

Manage augmented staff effectively by setting clear expectations and maintaining open lines of communication. Assigning a team member, like a Senior Service Designer or Manager of Design, to mentor and support them ensures they have the necessary resources and guidance to succeed. Regular check-ins and feedback sessions are also crucial for monitoring progress and promptly addressing any challenges.

  1. Choosing the Right Staffing Partner:

Listed last but certainly not least, selecting an appropriate staffing partner is foundational. For instance, if you’re looking for top-tier talent in UX and service design, a specialized agency like us here at Outwitly (hello!) could be an ideal match. Make sure your staffing partner understands the nuances of your specific field and can provide quality talent that aligns with your specific project needs.

By incorporating these best practices and potentially partnering with a specialized agency, like Outwitly, for your UX and service design needs, you can maximize the benefits of staff augmentation for your business.


Wrapping up our journey through the world of staff augmentation, it’s evident that this strategy is an indispensable asset for contemporary organizations. It’s more than just filling roles; it’s about equipping your team with the exact skills needed at just the right moment. Whether handling unexpected project demands or seeking unique expertise, staff augmentation offers benefits unmatched by traditional employment. We hope you embrace this approach and watch your team thrive, ready to tackle the challenges and opportunities of the future!