Business

The Ultimate List of UX Metrics: 22 Examples

Choosing and presenting persuasive UX metrics helps stakeholders and clients definitively understand the value of product design quality. If you’ve already secured some buy-in and made product improvements, this list of UX metrics can help you demonstrate your work’s undeniable business impact!

Off-the-Shelf Software and Custom Software: Advantages and Disadvantages

Off-the-shelf software is a tempting option for many businesses, but it’s not always the ideal option. The off-the-shelf vs custom software debate can be a contentious one, but we’re here to clarify the difference between them and weigh the pros and cons so you can make the best decision.

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Diverse coworkers working together in boardroom, discussing what a COTS (custom off-the-shelf solution) is

October 28, 2024

COTS Solutions and COTS Implementation: Explained

COTS is a term that’s getting thrown around more and more in UX and the tech space in general. Let’s dig into what COTS really means, why people choose this option and whether a COTS experience is right for your users.

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A group of UX Professionals standing around a table in a business environment, shaking hands.

August 01, 2024

Convincing Executives of the Value of Customer Journey Mapping

Customer journey maps are a highly valuable design tool, but convincing executives to invest in the research required to create them can be challenging. This blog post will teach you how to sell the value of journey mapping to stakeholders so you can transform your organization.

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A photo of a professional man sitting at a work desk using the Miro software on his computer.

July 18, 2024

Miro’s New Features and Updates: AI, Intelligent Canvas, and Innovative Workflows

Today’s blog post breaks down Miro’s newest updates, Intelligent Canvas, Composable Workflows, and AI, and shares how these features will improve your workflow and enhance team collaboration.

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A photo of a conference room with audience members sitting in chairs watching a presentation.

July 04, 2024

Config 2024 Recap: Figma’s Newest Features and Updates

This post covers exciting new releases from Config 2024, Figma’s UX conference. See how these updates will optimize the UX and UI design process.

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Image of a woman working remotely, sitting at a desk with her laptop, gesturing and speaking during a video call

June 10, 2024

Why Community Building is Important for Remote UX Designers and Researchers

Many UX Designers and Researchers thrive in remote work environments, enjoying various benefits such as flexibility and the ability to work from anywhere. In this post, you will learn how to optimize your remote work environment, understand why community building is essential, and discover how to maximize the potential of design communities to advance your UX career.

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An image of a man exercising values-based leadership with his team. He's standing at a table collaborating happily with this employees.

April 25, 2024

Values-Based Leadership in UX and Service Design

Leaders are usually being pulled in a million directions on a day-to-day basis, and that’s true now more than ever. So what’s the key to effectively steering teams toward success in this fast-paced and constantly changing climate? More and more leaders are turning to values-based leadership approaches to drive results and inspire innovation. Read all about values-based leadership in this post.

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Two women discuss hiring contractors in UX and service design. One has curly light coloured hair and a green shirt, the other has dark hair in a low bun and a blue shirt.

March 08, 2024

How to Hire During Tech Layoffs in UX Design

In times of mass layoffs and economic uncertainty, design leaders must prioritize project tasks, monitor workloads, and consider hiring contractors to maintain momentum. This blog post offers practical guidance for navigating these challenges and empowering design teams to thrive despite adversity.

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A group of UX designers, UX researchers, and service designers gather around a table to discuss the benefits of staff augmentation, also known as talent solutions or staffing solutions.

December 01, 2023

Staff Augmentation: The Strategic & Flexible Hiring Solution for UX

Today’s post dives into the world of staff augmentation – a strategic hiring strategy that allows you to scale swiftly and align perfectly with immediate UX, service design, and design research project demands. Learn how staff augmentation can help your business be more agile and competitive!

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An image of a woman with a headset smiling and writing down notes as she talks to a customer in a call centre.

October 12, 2023

Managing Expectations: The Key to Great Customer Experience

Great customer experience (CX) is only possible when a customer’s expectations are met or exceeded. In a world of rapidly advancing technology, those expectations can be high, and products and services can easily fall short. Thankfully, there are ways to bridge this gap. Read on to learn more about expectation gaps and get how-to steps for improving your CX through expectation management.

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A member of a customer support team works to improve their organization's CX (customer experience.) This photo shows a woman in an orange shirt on the phone, answering a customer support call.

June 23, 2023

7 Steps to Better Customer Experience (CX)

This post details how you can improve your customer experience (CX) in 7 easy-to-follow steps.

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A group of women gover around an iPad, inspiring and empowering each other on topics like tech and UX design.

March 08, 2023

Inspirational Women in Tech and Design

Happy International Women’s Day, 2023! This post introduces you to eight influential women in the tech and design world you’re sure to be inspired by. Plus, explore our list of 30+ books, blogs, and communities for women in tech.

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