Upgrading your UX or Service Design Portfolio

Your design portfolio should do much more than list your accomplishments: it should show off your growing skillset as your career develops. Check out our tips for building amazing portfolios at every stage of your career in UX, service design or design research.

Sprint Retrospectives for UX and Service Design, Part 2: Agile Facilitation

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

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A group of service designers use a clear whiteboard and sticky notes to host a sprint retrospective.

August 02, 2023

Sprint Retrospectives for UX and Service Design, Part 1: Introduction and Methods

At Outwitly, we know the value of reflection and solution-driven thinking when it comes to team projects. That’s why we’re dedicating two posts to sprint retrospectives! In Part 1, learn about our favourite retrospective methods and how these essential meetings differ from your standard post-mortem.

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A service designer holding a workshop and building rapport with a government project team. They're sitting at a table, smiling and laughing.

July 21, 2023

Digital Service Design in Government 201: 10 Tips for Success in the Public Sector

In Part Two of our series on digital service design in government, we’re laying down our 10 best tips for leading successful service design projects in the public sector. Guiding your government team toward innovation is possible through great communication, problem-solving and priority sorting. Read on for our practical pointers.

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A group of government service and ux designers gather around a table to brainstorm. They are dressed in bright colours and look very happy.

July 06, 2023

Digital Service Design in Government 101: Myth-Busting and Resources

In the first of our series on Digital Service Design in Government, we bust three common myths around design projects in government and provide you with a resource library.

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A member of a customer support team works to improve their organization's CX (customer experience.) This photo shows a woman in an orange shirt on the phone, answering a customer support call.

June 23, 2023

7 Steps to Better Customer Experience (CX)

This post details how you can improve your customer experience (CX) in 7 easy-to-follow steps.

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Girl in green top works on her UX portfolio sitting at a desk on her laptop

June 07, 2023

How to Build a Stand-Out UX Design Portfolio

This post will walk you through how to build a UX design portfolio, what kind of content to include, real-life examples to draw inspiration from, and our best tips.

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A UX and Service Design Team gathers. A group of women wearing bright colours sit around a table with a coffee cup and papers. They are deep in conversation.

May 26, 2023

8 Key Elements of Effective UX and Service Design Teams

Written by Kristin Swan, Outwitly’s Director of Strategic Design, this post covers the importance of clarity, communication, and collaboration in UX and service design teams, and the five cultural components teams need to thrive.

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Successful team of UX and service designers wearing bright coloured shirts touch hands in the centre of a circle promoting fun, collaboration, and excitement on their team.

May 04, 2023

The Secret Sauce Behind Great UX and Service Design Teams

This post is a collaborative effort from Outwitly’s Design Team! We dive into what makes a great UX and service design team. Successful design teams require many elements– from individual skills and expertise to team dynamics and communication. Read on for key takeaways and top tips for success.

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Girl in a yellow shirt with glasses on her shirt holds open a book. She is a UX design student about to graduate and is studying in a library.

April 05, 2023

How to Get Started in UX and Service Design out of School

Our best tips for transitioning your post-grad academic skills to a career in UX & service design. Learn how to bridge the gap and kickstart your career!

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Independent contractor is on a call with stakeholder for a project in UX and human-centered design. She is wearing an orange shirt and looking at a laptop.

March 23, 2023

How to Become a Contractor in UX and Service Design

Everything you need to know about the transition from being a full-time employee to contracting and freelancing as a UX designer, researcher or service designer.

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A group of women gover around an iPad, inspiring and empowering each other on topics like tech and UX design.

March 08, 2023

Inspirational Women in Tech and Design

Happy International Women’s Day, 2023! This post introduces you to eight influential women in the tech and design world you’re sure to be inspired by. Plus, explore our list of 30+ books, blogs, and communities for women in tech.

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A group of attendees at a human-centered design (HCD) conference or UX conference.

February 23, 2023

The Top UX Design and HCD Conferences of 2023

Check out our list of top-ranked conferences for UX design and research and HCD in 2023! There’s sure to be an event for every design practitioner out there.

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