2024 Conferences in UX Design, User Research, and Service Design

Explore our list of top-rated UX, service design, HCD, and research conferences happening both virtually and in person in 2024!

Embracing Conflict in Design Work

As designers and researchers, disagreement and conflict are common in the workplace! Today’s post explores conflict in UX and service design, how work environments affect communication, and provides tools for embracing conflict in design and research.

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Two women discuss hiring contractors in UX and service design. One has curly light coloured hair and a green shirt, the other has dark hair in a low bun and a blue shirt.

March 08, 2024

How to Hire During Tech Layoffs in UX Design

In times of mass layoffs and economic uncertainty, design leaders must prioritize project tasks, monitor workloads, and consider hiring contractors to maintain momentum. This blog post offers practical guidance for navigating these challenges and empowering design teams to thrive despite adversity.

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A woman with a yellow shirt is sitting at a computer desk using assistive technology to conduct a user testing session. She has curly hair and headphones on.

February 21, 2024

Strategies for Inclusive User Testing with Assistive Technology Users

In part two of our series on Inclusive Design, we’re covering accessibility and inclusivity in remote user testing sessions. Learn how to facilitate user testing sessions with screen readers, magnification tools, alternative navigation, and post-session reflection.

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An image featuring a young girl confidently using assistive technology. The girl, who is blind, engages with the device, showcasing the empowering and inclusive nature of accessibility technology for individuals with visual impairments.

February 02, 2024

Disability, Accessibility, and Assistive Technology in User Research

In part one of our blog series on accessible user research practices, you’ll learn about key terms and disability language for user researchers, what UX teams should know before diving into accessibility research, and the role of assistive technology in research.

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A group of UX researchers gather around a large brown desk where they are conducting UX testing. They are holding colourful low-fidelity prototypes and pointing.

January 19, 2024

Six UX Testing Methods for Success

This post teaches you about six common methods used for testing with users in UX. We cover the three purposes behind UX testing, and dive into methods like Card Sorting, Tree Testing, Heuristic Evaluations, and more.

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Three UX researchers gather around a whiteboard and use sticky notes for a retrospective exercise called "Stop, Start, Continue".

January 04, 2024

Stop, Start, Continue: A Retrospective Method for Design Research Improvement

This post is a deep dive into the “Stop, Start, Continue” retrospective method. We discuss how this method can be used to iteratively improve your workflows during a multi-phase UX or design research project.

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A UX designer sits at her desk, looking into her laptop. She has a discouraged look on her face.

December 15, 2023

Current State of UX: 5 Common Roadblocks Impeding Real Impact

Most UXers share a common goal – to make a real impact on people’s lives! However, in the current state of UX, there are a series of roadblocks and challenges designers and researchers face Today’s post addresses The Expectation Gap and provides tips for reaching the full potential of UX.

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A group of UX designers, UX researchers, and service designers gather around a table to discuss the benefits of staff augmentation, also known as talent solutions or staffing solutions.

December 01, 2023

Staff Augmentation: The Strategic & Flexible Hiring Solution for UX

Today’s post dives into the world of staff augmentation – a strategic hiring strategy that allows you to scale swiftly and align perfectly with immediate UX, service design, and design research project demands. Learn how staff augmentation can help your business be more agile and competitive!

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A collage of photos showing the Outwitly Team at the 2023 CanUX conference.

November 16, 2023

CanUX Recap 2023: Our Team’s Top Takeaways and Highlights

Eight of us Outwitly team members were lucky enough to attend 2023’s CanUX conference, where we learned about all the latest trends and hot topics in the world of UX. We’re sharing 12 key takeaways from our favourite parts of the event, and what they mean to us. Plus, we’re including a free download link to our CEO’s CanUX presentation slides.

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A UX team of smiling men and women, seen through a one-way mirror that they are sticking post-its on as part of their codesign workshop.

October 25, 2023

Finding Inspiration for More Creative UX Teams

In Part 2 of our series on unblocking creativity, we’re discussing creative ways to inspire your UX teams when collaboration falters and new ideas are few and far between. And, as a bonus, our Outwitly Team has gotten together to share their top techniques for finding inspiration in their specific types of work.

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An image of a woman with a headset smiling and writing down notes as she talks to a customer in a call centre.

October 12, 2023

Managing Expectations: The Key to Great Customer Experience

Great customer experience (CX) is only possible when a customer’s expectations are met or exceeded. In a world of rapidly advancing technology, those expectations can be high, and products and services can easily fall short. Thankfully, there are ways to bridge this gap. Read on to learn more about expectation gaps and get how-to steps for improving your CX through expectation management.

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A group of UX and service designers laugh and brainstorm their creative ideas while sitting in a circle on armchairs and beanbag chairs.

September 29, 2023

Unblocking Creativity in UX and Service Design

Any practitioner who works in UX, UI or service design has drawn a blank at some point in their career. Feeling creatively blocked is completely normal, but it can still cause a lot of stress, especially when deadlines are looming. Read along as we discuss the 4 most common cases where UXers and designers get stuck, how to get unstuck and how to get into a creative “flow” state.

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