Service Design

The 25 Best UX Conferences Upcoming in 2025

Planning which UX conferences to attend in 2025? Why not compare 25 upcoming UX conferences — we’ve done the research for you, including locations and prices, all organized by month. Explore your options in this blog!

Human-Centered Design (HCD): Process, Steps & Diagram

What is the HCD (human-centered design) process? What steps and stages does it involve, and how can you apply human-centered design in your organization? Click to read as we cover what you need to know and what resources (including diagrams) will help you on your way.

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December 13, 2024

Service Blueprint vs Customer Journey Map: What’s the Difference?

This post explores customer journey maps vs service blueprints. What is a service blueprint? What is a journey map? When to use each? We’ll explain it all in a UX, CX and service design and guide you toward the best tool for your organization’s goals!

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A photo of two women working together in a bright office, drawing on a whiteboard with coloured markers.

June 21, 2024

Service Design in Action: Demystifying, Defining, and Practical Applications

Welcome to the ultimate guide to understanding service design! We’re going back to the basics, explaining what service design is, how it shows up in your day-to-day life, the tiers of design, and five must-have skills for service designers. Plus, read all the way through for a helpful service design blueprint example!

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A group UX designers and researchers in an office space collaborating on a project together.

May 23, 2024

How to Develop a Risk Mitigation Strategy for Design Research

As designers and researchers, we are pros at thinking ahead— and that means looking ahead to any upcoming project risks. In today’s post, you’ll learn how to proactively plan for project risks using a risk mitigation strategy and gain insight into common risks in UX and design research.

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A group of UX designers and service designers gather at a conference listening to a keynote speaker.

April 12, 2024

2024 Conferences in UX Design, User Research, and Service Design

Explore our list of top-rated UX, service design, HCD, and research conferences happening both virtually and in person in 2024!

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Two women sit at work in a deep conversation. One is in a purple sleeveless top with dark long hair, the other has a short haircut and a yellow blouse.

April 01, 2024

Embracing Conflict in Design Work

As designers and researchers, disagreement and conflict are common in the workplace! Today’s post explores conflict in UX and service design, how work environments affect communication, and provides tools for embracing conflict in design and research.

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Three UX researchers gather around a whiteboard and use sticky notes for a retrospective exercise called "Stop, Start, Continue".

January 04, 2024

Stop, Start, Continue: A Retrospective Method for Design Research Improvement

This post is a deep dive into the “Stop, Start, Continue” retrospective method. We discuss how this method can be used to iteratively improve your workflows during a multi-phase UX or design research project.

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A group of UX designers, UX researchers, and service designers gather around a table to discuss the benefits of staff augmentation, also known as talent solutions or staffing solutions.

December 01, 2023

Staff Augmentation: The Strategic & Flexible Hiring Solution for UX

Today’s post dives into the world of staff augmentation – a strategic hiring strategy that allows you to scale swiftly and align perfectly with immediate UX, service design, and design research project demands. Learn how staff augmentation can help your business be more agile and competitive!

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A group of UX and service designers laugh and brainstorm their creative ideas while sitting in a circle on armchairs and beanbag chairs.

September 29, 2023

Unblocking Creativity in UX and Service Design

Any practitioner who works in UX, UI or service design has drawn a blank at some point in their career. Feeling creatively blocked is completely normal, but it can still cause a lot of stress, especially when deadlines are looming. Read along as we discuss the 4 most common cases where UXers and designers get stuck, how to get unstuck and how to get into a creative “flow” state.

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A young woman smiles as she sits at a desk with a laptop and notepad as she works on her UX portfolio.

September 07, 2023

Upgrading your UX or Service Design Portfolio

Your design portfolio should do much more than list your accomplishments: it should show off your growing skillset as your career develops. Check out our tips for building amazing portfolios at every stage of your career in UX, service design or design research.

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An Agile facilitator giving her teammate a high-five as she leads a sprint restrospective for a smiling UX design team.

August 15, 2023

Sprint Retrospectives for UX and Service Design, Part 2: Agile Facilitation

Leading fruitful discussions between grueling Agile sprints is no easy feat, but it’s an important skill for any UX or service design practitioner. In Part 2 of our series on sprint retrospectives, we walk through 6 tried and tested strategies for effective Agile facilitation, and we provide a bonus list of further resources for facilitator training.

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A group of service designers use a clear whiteboard and sticky notes to host a sprint retrospective.

August 02, 2023

Sprint Retrospectives for UX and Service Design, Part 1: Introduction and Methods

At Outwitly, we know the value of reflection and solution-driven thinking when it comes to team projects. That’s why we’re dedicating two posts to sprint retrospectives! In Part 1, learn about our favourite retrospective methods and how these essential meetings differ from your standard post-mortem.

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