How to Plan and Conduct a Virtual Empathy Mapping Workshop

This post will teach you how to plan and conduct an effective virtual empathy mapping workshop! We also dive into accessibility and empathy mapping.

The HCD Flywheel: Enabling Digital Transformation

In order for your organization to undergo a successful digital transformation, you need to apply a human-centered approach. The best way to do that? Using the flywheel concept to enable your transformation!

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Two design researchers are working together to analyze data they gathered from UX and design research.

October 21, 2022

Data Analysis for UX and Design Research

Conducting design research is a whole lot of hard work! From setting your project up for success, thoroughly planning out the research you’ll conduct, and talking with real users through in-depth interviews,

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How to conduct desk research in UX and service design. Including SWOT analysis, comparative analysis, and

October 04, 2022

How to conduct effective desk research for UX and service design?

This post looks at exactly how to conduct desk research in a UX or service design research project. We’re covering the desk research planning process as well as conducting analyses like literature review and trend analysis, comparative analysis in UX, and SWOT analysis.

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Adopting a beginner's mindset in UX, design thinking, and human centered design.

September 16, 2022

Why you need to adopt design thinking’s “beginner’s mindset”

This post dives into what it means to have a beginner’s mindset, how to get experts like stakeholders comfortable with adopting a beginner’s mindset, and our favourite activities for inspiring this kind of thinking!

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Woman is conducting desk research at her desk wearing glasses and a white shirt.

August 26, 2022

How to use desk research in UX and service design?

Today’s post digs into how to use “desk research” in UX and service design. We answer questions like when should you use it and how does it fit into the design process. We cover internal vs. external desk research and break down examples of each, like document review, literature review, and jurisdictional scans.

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A UX designer is drawing a new wireframe.

August 09, 2022

10 Must-Have Soft Skills for UX Designers

UX Design is an intricate discipline that requires practitioners to possess a variety of soft and hard skills in order to succeed. This post will break down the list of the top skills we think all UX designers should have in 2022! Plus, a comprehensive list of our favourite design & prototyping tools.

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June 27, 2022

How to Make Your COTS Solution Successful

Are you struggling with your COTS (commercial off-the-shelf) software solution? This post helps uncover the root cause of failing COTS solutions and contains tips for making sure your COTS solution will be as successful as possible.

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A group of four UX, HCD, and service design professionals are gathered around their desk working within Agile methodology.

June 13, 2022

How to better integrate Agile with HCD?

This post covers Agile methodology and its relationship with human-centered design. We break down the common challenges designers face with Agile and provide recommendations for better integrating Agile with UX and service design.

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May 27, 2022

How to Champion HCD and Design Research to Stakeholders

Struggling to convince stakeholders of the value of human-centered design (HCD), service design, and design research? This post will teach you the importance of stakeholder management, how to overcome research resisters, and responding to common objections to doing research.

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Woman and man sit at a table together sharing business ideas through laptops set in front of them

May 16, 2022

Why your COTS (commercial off-the-shelf) solution isn’t what you need

This post dives into why your COTS (commercial off-the-shelf) solution might seem right for you upfront, but may actually be the wrong choice in the long run. We’ll teach you about custom solutions, debunk common myths about COTS and custom solutions, break down when to use a COTS vs. a custom solution, and help to ensure your custom solution is a success.

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Hands of young contemporary office manager over laptop keypad during work over new business project by table

May 06, 2022

Your Guide to HCD, UX Design, and Related Disciplines.

This post provides easy-to-understand explanations and real-life examples of UX design, UI design, HCD, design/UX research, service design, and product design, along with how Outwitly can help your organization with each of these disciplines.

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A pair of people working together on a project. The left most person has a blue shirt and is using a leptop. The person on the right is wearing red and has some design weireframes scattered in front of them.

April 19, 2022

Website and Product Design: What’s the Difference?

Today we talk about product design and website design. We cover the differences and similarities between website design and product design and 5 examples of what a product designer or a website designer can help you with.

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